References

Having been supported by Susanne on a deeply technical embedded technology project, I have no hesitation in providing a recommendation.

Susanne took control of all aspects of the documentation including establishing the tooling and process for both user and specification documentation, creating the user documentation, copy-editing, reviewing specifications, and providing writing support across the project. Besides these tasks, Susanne became an informed user of the technology under development, providing review and insights on the user interfaces, the development flows and helping to detect general quality issues.

Throughout the project, Susanne interacted with the development team to obtain the information and support she required for her writing tasks, but also stimulated the team to think about the documentation approaches and even the user interfaces of the tools being developed. Susanne was always efficient, reliable and delivered to very high quality. I would happily repeat the experience of working with Susanne should the opportunity arise.

I worked with Susanne for a number of years. Susanne is an exceptional, effective, and dedicated Technical Writer. She is a detail-oriented, innovative professional and is quick to respond to any situation that comes her way with enthusiasm and a can-do attitude. She is great to work with -- I highly recommend her.

Susanne joined our team at a time of significant business growth to manage all aspects of end-user product documentation, from information gathering through writing to publishing. She very quickly mastered what to her was a new product suite and produced multiple editions of the quite large end-user documentation set. She showed herself to be resilient, engaged and positive through what turned out to be a period of great change at the company. I happily recommend her.