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BMC Software and Numara Software (Criston Software)

Client management software known under the following names: BMC Client Management, Footprints Asset Core and Criston Precision

Analysis and reorganisation of existing documentation for a systems management software, user, administrator and developer guides
Design and implementation of the product's internationalisation (UTF8) and multi-lingual context-sensitive online help system, to which new languages can be easily added and translated using standard tools.
Conversion of Framemaker-based help to DITA-OT (6 languages with +2000 pages per language)
Design and implementation of an intuitive "guided help" system, embedded in the product, that allows the user to learn and apply the software at the same time.
Conversion of DITA-OT sources to Atlassian Confluence wiki
Creation of training material
Localisation into 5 languages (German, French, Spanish, Italian, Brazilian Portugese) and localisation management for all other languages (Japanese, Thai, Korean, Chinese)
Translation of documentation into German and French, translation management for the other languages (Italian, Spanish and Japanese)
BMC Client Management the most recent version I worked on: v12.1

Software platform for next generation intelligent vehicles and machines, in cooperation with Jaguar Land Rover

Software framework for the automotive industry

Design and implementation of a new help system for CSE Studio in Atlassian Confluence wiki
Import of the existing user documentation (CoherenSE v1.0) as well as internal technical and development documentation from Flare, MS Word and Excel into the wiki
Confluence administration for the entire project and training of the users (developers and project managers)
Usability testing of CSE Studio from the user point of view

now Michelin, different country offices, departments and teams

Multilingual translations of user guides, training materials, marketing materials and legal documents