TechieScribes
I have 20+ years experience in producing technical documentation and localising software applications
Technical Documentation for Software Applications
COVID-19 and the Digital Transformation
Localisation
Your Partner for Technical Documentation and Localisation
I am a dedicated, organised and enthusiastic professional with 20+ years experience in the software documentation, localisation and translation field. I am familiar with managing multiple priorities, adapting to changing requirements and producing deliverables on tight release schedules. I have strong multilingual communication and interpersonal skills in German, English, French and Spanish.
I specialise in the creation of clear, user-friendly user manuals, online help and tutorials in multiple languages for the products developed by my clients. If you want to improve your existing technical documentation, I can provide advice and review these for you. As a localisation service provider I support you in finding the perfect way, that is, the easiest and less costly way, to add internationalisation to your product and localise it as well as your documentation.
Find out more about me and my projects
Services I Offer for Software Creators
Technical Documentation
Many product managers believe that writing technical documentation does not require any special skills or qualifications. From the technical point of view, this is true. The didactical side, however, is much more challenging. It is no coincidence that so many people hate reading manuals and thus fail to use even simple products. This happens when a manual does not reflect how users think, and when a manual presumes prior knowledge that users do not have. The know-how of writing plain user assistance that every user can understand is the ability to bridge the gap between the users’ prior knowledge and the knowledge required to use the product. User assistance should not challenge the reader. Instead, it should build up confidence, motivate the user to explore the product, and guide the user along the quickest way possible.
Find out more about how I can produce or review your technical documentation
Localisation
Localising a software application is not just the literal translation of a few terms appearing on the screen and the accompanying documentation. Entering a new market means a whole range of documents needs to be translated and localised starting from manuals, guides, tutorials, and further through to marketing materials depending on the needs of a business, in addition to the software itself. Additionally, from the technical point of view, software localisation requires a thought-through system, which is an integral part of your product's source code.
Find out more about how I can help you with localising your product
Covid 19 and the Digital Transformation
Due to this year's pandemic, many companies are moving or have already moved to increased remote or homeworking. This process requires not only expert technical help to ensure it is possible in a safe environment, it also needs the documentation to go with it:
- Documentation for your IT staff describing their processes, how they have implemented all the necessary changes and how they continue to maintain the environment.
- Documentation for your staff, who now have to deal with new procedures for accessing the network, its resources and everything else they need to perfom their tasks.
- Documentation required by any regulatory body to prove your compliance with the regulations
Satisfied Customers
Having been supported by Susanne on a deeply technical embedded technology project, I would happily repeat the experience of working with her should the opportunity arise.
Chris Wild
Technical Director
AltranI worked with Susanne for a number of years, she is an exceptional, effective, and dedicated Technical Writer.
Nathalie Obadia
Sr Product Development Manager
BMC SoftwareSusanne showed herself to be resilient, engaged and positive through what turned out to be a period of great change at the company, I happily recommend her.
Bahman Raftjoo
Technical Director
Criston SoftwareContact Info